Claims Guidelines
Reasons for
Claims Denial
- Poor lighting
- Provide only photos of a few stems/blooms
- Provide only close up photos
- Product not processed
- Improper handling/processing
- Product not culled (guard petals removed from roses, bad spots removed, droopy/damaged greenery removed, droopy ranunculus wired, etc.)
- Providing inaccurate event date
- Not filing a claim within 24 hours
- Not responding immediately to requests regarding your initial claim
- No actual issue with the flowers
Requirements for
Claims Approval
- Good lighting
- Photos of the ENTIRE bunch
- Product has been worked/processed/culled
- Guard petals removed from roses
- Ranunculus wired to correct droopiness
Photo Examples
Claim denial photo examples
DENIED: Photo does not include entire bunch.
DENIED: Photo does not include entire bunch. (Product must be processed including wiring drooping ranunculus.)
DENIED: Photo does not include entire bunch. Plus guard petals must be removed (processing the product).
DENIED: Photo does not include entire bunch. Plus product must be unwrapped and processed.
DENIED: Photo does not include entire bunch. Plus product must be culled (bad/shriveled bits removed).
DENIED: Photo does not include entire bunch. (Product must be culled - removing bad parts.)
DENIED: Photo does not include full bunch; stems must be cleaned prior to claim submission.
DENIED: Photo does not include whole bunch.
DENIED: Photos of product in cellophane cannot be accepted; you must process your flowers prior to submitting a claim.
DENIED: Photos of product in cellophane cannot be accepted; you must process your flowers prior to submitting a claim.
DENIED: Photos of product still in cardboard cannot be accepted; you must process your flowers prior to submitting a claim.
DENIED: Improper handling. Flowers should never be placed down inside of a deep bucket.
Claim approval photo examples
APPROVED: Photo shows full bunch. (Approved photo example. These roses are healthy.)
APPROVED: Photo shows full bunch. (Approved phtoo example. This lisianthus is healthy.)
APPROVED: Photo shows full bunch. (Approved photo example. These ranunculus are healthy.)
APPROVED: Photo shows full bunch. (Roses shattered due to heat. Refund granted.)
APPROVED: Photo shows full bunch. (Approved photo example. This stock healthy.)
APPROVED: Photo shows full bunch. (Partial refund granted due to heat stress.)