Frequently Asked Questions

Yes! Flower Moxie is designed for DIY wedding flowers, so you arrange the flowers yourself. We provide florist-grade fresh flowers, flower recipes, supply lists, video tutorials, FAQs, and step-by-step guidance to help you successfully create your wedding flowers at home. You do not need professional floral-design experience to get started.

Our website has basically every conceivable DIY resource, so you know exactly what to expect and how to receive your flowers.

Some of our nervy first-timers even go on to become side-hustle florists. You got this!

If you’d rather skip the arranging, we also have Premade Collections that arrive assembled and ready to go. And if you want flowers completely customized to your wedding, our Custom Design service may be a better fit.

Here are some great resources to prime yourself before receiving your flowers: DIY: How it Works, DIY Academy and Tutorials.

Yes! Flower Moxie sells rose petals in 8 different colors for weddings and events. Available colors include white, light pink, lavender, peach, deep pink, warm ochre, red, and coral. Browse our flower-petal collection to see available quantities.

Rose petals are a gorgeous little finishing touch for aisle décor, tables, cake areas, and all those pretty details that make your wedding feel extra special. Start here!

Yes! Flower Moxie sells floral supplies, vases, ribbon, and dried flowers in addition to fresh wedding flowers. Our supply collection includes vases, floral tools, ribbon, and other supplies you may need for your DIY wedding flowers.

We’re basically your one-stop shop for all the little things that make your DIY flowers come together. Check out our full collection of floral supplies, vases, ribbon, and dried flowers here.

There are three easy ways to shop Flower Moxie for DIY wedding flowers: shop a curated DIY Wedding Kit, build your own flower cart, or book a Custom Design. Choose the option that fits how much planning and customization you want.

• Shop DIY Wedding Kits: Choose a curated floral collection with a coordinated color palette, flower selections, and quantities already figured out for you. Drop these cuties in your cart, and you're set!
• Build Your Own Cart: Shop individual flowers and greenery by type, color, or design category and create your own recipe from scratch like M-Stew. Need help figuring out how much to order? Peep our quantity recommendations.
• Book a Custom Design: Want something totally original but cringe at the logistics? Work with a Flower Moxie designer to create a personalized flower plan, recipes, and shopping cart. Boom.

Still need help deciding on arrangement types or style? There's a worksheet for that! And if you're bored of reading this friggen novel, we made a video that walks you through everything.

As a general rule, plan for 1 bucket per $50 spent. Use 2.5-gallon buckets for most flowers and avoid buckets taller than 13 inches. You’ll also want a few smaller vases or mason jars for delicate blooms and flowers with shorter stems.

Quick guide:

• Garden Roses: 1 bunch per 1.5-gallon bucket or small vase
• Standard Roses: 1 bunch per 2.5-gallon bucket
• Spray Roses: 2 bunches per 1.5-gallon bucket
• Greenery: 4 bunches per 2.5-gallon bucket
• Carnations: 2 bunches per 2.5-gallon bucket
• Alstroemeria: 2–3 bunches per 2.5-gallon bucket
• Hydrangeas: 20 stems per 2.5-gallon bucket
• Delphinium, Snapdragons & Stock: 3 bunches per 2.5-gallon bucket
• Poms, Daisies, Solidago, Baby’s Breath, Thistle, Wax Flower & Statice: 3–4 bunches per 2.5-gallon bucket
• Anemones, Ranunculus, Veronica, Lisiantus, Astrantia & Dahlias: 1–2 bunches per vase or mason jar

The amount of flowers you need depends on the type and size of each arrangement. Flower Moxie groups flowers into four categories—greenery, filler/volume flowers, luxury accent flowers, and texture flowers—and provides recipes to help you calculate how much to buy.

Use these recipes as a starting point for each arrangement:

• Bridal bouquet: 10–15 filler/volume stems, 7–10 accent stems, ⅓–½ bunch texture, and ½ bunch greenery.
• Bridesmaid bouquet: 5–7 filler/volume stems, 3–5 accent stems, ¼ bunch texture, and ¼ bunch greenery per bouquet.
• Boutonnieres & corsages: These need very little flower volume—usually 1–3 buds plus a few sprigs of greenery. Save broken stems for these!

5–6" centerpieces: 5–7 filler/volume stems, 3–5 accent stems (optional), ¼ bunch texture, and ¼–⅓ bunch greenery per centerpiece.

• Bud vases: Plan for 1–2 greenery sprigs and 1–3 flower buds per vase. As a general rule, 1 bunch of greenery covers about 15 bud vases.
• Ceremony urns or arch foam cages: 1½–2 bunches greenery, 10–15 filler/volume stems, and 1 bunch texture. Accent flowers may be too small to make an impact.
• Loose table greens/flowers: For a 6–8 ft table, use 1–2 bunches of greenery, 5–10 filler/volume stems, and ½–1 bunch of texture flowers.

Not sure where to start? First, identify all the arrangement types you need, then decide what size you’d like your vase arrangements to be. We recommend 1–2" diameter bud vases, 3–4" diameter medium vases, and 5–6" diameter large vases. From there, make a list of the flower types and colors that give you feels, then use our quantities page to build your plan. Ta-da!

If building your own cart isn't your jam, our Moodboard Collections have already done the calculating for you. And if you want something completely customized, a Custom Design Consultation lets you work with our designers to create your cart and recipes.

Need more help figuring out which types of flowers to use? Push play!

DIY wedding flowers are a great fit if you want a hands-on project, have time to prep and arrange your flowers, and feel comfortable with some flexibility. DIY may not be the best fit if you have logistical challenges, very little time or energy, want completely predictable flowers, or find the idea of arranging flowers stressful.

Here are a few realities to consider:

• Logistical Difficulties: Destination weddings, limited time off work, venues with tricky flower logistics, or weddings close to major holidays can make DIY more challenging.
• You're Exhausted Just Thinking About It: If you truly don't want to mess with flowers, it's probably best to skip DIYing your wedding flowers.
• Too Laid Back: We love you, but you gotta be organized and prepared, girlfriend! DIY requires some planning and prep.
• Too Type-A: Fresh flowers naturally vary in their color, shape, size, and availability. If you need every flower to look exactly as planned, hiring a florist may be a better fit.

We love you and want you to win at all the things! If DIY sounds like your jam, we've got all the resources to help you succeed. If you're still not sure, push play.

Ranunculus should not be placed directly in contact with edible cake because the flowers are considered toxic if ingested. If you want ranunculus on a wedding cake, keep the stems and flowers separated from the edible portions using an appropriate food-safe barrier or cake-pick method. Your baker or cake designer can recommend the safest setup for your specific cake. When in doubt, keep fresh flowers completely separate from any portion of the cake that will be eaten.

Flower Moxie recommends ordering at least three bunches of a flower or greenery type when possible. Ordering only one or two bunches can increase the risk of damage during shipping. Buying a few extra bunches also gives you a little more flexibility for natural variation, processing loss, and designing your wedding flowers. Always check the specific product page for any product-specific quantity recommendations.

For most Flower Moxie DIY weddings, your flowers should arrive about three days before the wedding so you have time to hydrate, prep, and arrange them. A typical wedding-flower timeline is:

• Day 1: Unbox, cut stems, hydrate, and let flowers begin opening.
• Day 2: Build many of your bouquets and centerpieces.
• Day 3: Finish the bridal bouquet, boutonnieres, corsages, flower crowns, and remaining arrangements.
• Wedding day: Enjoy your flowers!

Use Flower Moxie’s wedding-week schedule to plan your flower prep around your specific event.

Flower Moxie primarily provides customer support by email at hello@flowermoxie.com. Email is the best way to reach us because it gives our team the order details, photos, dates, and other information needed to help you quickly and keeps a written record of your question. If you are a current customer, include your order number whenever you contact us. If you need help planning your floral design, our Custom Design service provides dedicated consultation time.

Still need to hear a real human voice? We'll be happy to give you a call. Schedule a time that works for you.

There is no single “right” budget for DIY wedding flowers. Your total flower cost depends on the number of arrangements you need, the types of flowers you choose, and how much greenery you use.

Budgeting for a wedding is like buying furniture for the first time. When you've never done something before, it's hard to know how much to set aside. Especially when every article suggests forking over $20K. (Lies!)

You can absolutely have a beautiful wedding on a budget. Flower Moxie’s DIY approach can help you control your floral budget because you choose the flowers and build the arrangements yourself.

Our budget guide shows the cost difference between DIY and florist flowers and breaks down pricing based on three scenarios:

Using all low-cost flowers

Combining high- and low-cost flowers

Going all-in with high-cost flowers

To figure out your own budget, start by listing the arrangements you need, decide how many of each arrangement you'll make, and choose the types of flowers you'd like to use. From there, you can use our budget guide to see how different flower price points affect your total.

Still feeling rashy about it all? Watch and breathe.

The latest you can place a Flower Moxie order is 14 days before your delivery date, but we recommend ordering 3-4 months in advance whenever possible. Ordering early gives you more time to plan your quantities and helps reduce the risk of last-minute substitutions.

Last-minute orders placed less than 30 days before delivery are generally more susceptible to substitutions. If you miss the 14-day ordering deadline or place an order with incorrect dates, a $79 expedited order fee will be applied. If the fee is not paid, the order will be canceled.

Planning a wedding is already enough of a circus, so give yourself some breathing room! If you have questions about a last-minute order, email hello@flowermoxie.com before placing it.

Ordering DIY wedding flowers from Flower Moxie is simple:

1. Create or sign in to your Flower Moxie account.
2. Add flowers, Moodboard Collections, supplies, or other products to your cart.
3. Enter your event date and preferred flower delivery date. We recommend having fresh flowers arrive about three days before your wedding so you have time to hydrate and arrange them.
4. Review your cart and continue to checkout.
5. Enter your shipping address, even if you plan to pick up your flowers from a wholesale or air cargo location.
6. Select your preferred available shipping option.
7. Enter your payment information and billing address, then verify your information.
8. Click PAY NOW to place your order.

Then you're ready to organize your flower prep and delivery!

Plan for your Flower Moxie flowers to arrive about three days before your wedding. For a Saturday wedding, that means flowers should typically arrive Wednesday.

• Wednesday: Receive, make fresh cuts, hydrate, and prep your flowers.
• Thursday: Start building bridesmaid bouquets and centerpieces.
• Friday: Finish the bridal bouquet, boutonnieres, corsages, flower crowns, and remaining arrangements.
• Saturday: Get married!

This schedule gives your fresh flowers time to hydrate and open while giving you a little buffer for the unexpected. Flowers look their best right before they peak, so the goal isn't to make them last for two weeks—it’s to have them looking their absolute best on your wedding day.

You probably do not need Custom Design if one of Flower Moxie’s Moodboard Collections is already close to your vision and you’re comfortable choosing your own quantities. Custom Design is a good fit if your wedding needs don’t match an existing collection, you want a specific color palette or floral style, or you want help creating a completely customized flower recipe and shopping cart.

Here’s a quick way to decide:

• Are any Moodboard Collections a close fit? If yes, you probably don’t need Custom Design. Flower Moxie can help with small adjustments to an existing collection, while larger changes may be better suited for Custom Design.
• Do you want to build the cart yourself and mainly need quantity advice? Start with our quantity guidance.
• Don’t see a collection that works and don’t want to deal with the logistics yourself? GO CUSTOM.

Custom Design lets you talk through your floral plan with a professional designer and takes the guesswork out of creating your recipes and cart.

See also: What is included in a custom design? · How do I shop your website? · Do you sell bound pre-made garland?

Flower Moxie offers farm-direct Greenery Garlands and Baby’s Breath Garlands, plus recipes and tutorials for creating loose greenery runners yourself.

For a DIY greenery runner, plan for about 1 bunch of greenery per 8-foot table or about ¼ bunch per round table when layering greenery. Cut the greenery as desired and layer the stems directly across the table.

Loose greenery runners can be a budget-friendly alternative to purchasing fully assembled garland, and we’ve got tutorials to show you how to make them work.

Need a starting point? Try our Eucalyptus Runner or Italian Ruscus Runner recipes.

Flower Moxie Custom Design gives you a personalized wedding-flower plan, including a customized flower cart, floral recipes, and professional design support. There are three Custom Design tiers—Basic Design, Helping Hand, and Full Monty—with increasing levels of planning and support.

Basic Design includes:

• Video call consultation with a professional florist/designer
• Pinterest and venue swooning
• Customized cart for easy checkout
• Personalized floral recipes and vision board

Helping Hand includes everything in Basic Design, plus:

• Free access to DIY Academy
• Detailed personalized wedding-week timeline
• One free cart revision

Full Monty includes everything in Basic Design and Helping Hand, plus:

• Recommended for budgets over $1,500
• Transportation strategy
• Second follow-up phone consultation
• Two free cart revisions

Choose the tier that matches how much support you want throughout the planning process. If you want someone to help take the guesswork out of your flowers, we’ve got you!

Yes! Flower Moxie allows you to add flowers or supplies to an existing order, with some timing and add-on limits. If you are more than 30 days from your delivery date, you can make up to two order add-ons.

To request an add-on, email orders@flowermoxie.com with:

• Your order number
• Your name
• The exact flower or supply you want to add
• The exact quantity you need

The Flower Moxie Orders Team will create an invoice for the additional items. Add-ons made more than 14 days before delivery do not incur additional delivery or administrative fees.

If you need to make more than two add-ons, your order will need to be canceled and combined into one larger order. Requests to add or change items less than 14 days before delivery are subject to a $25 expedited fee.

The earlier you reach out, the better! Fresh flowers are purchased specifically for wedding orders, so availability and changes become more limited as your delivery date gets closer.

To add flowers to an existing Flower Moxie Moodboard Collection, simply add the additional flowers or greenery you want directly to your cart alongside the collection.

Here’s how:

1. Choose your collection and quantities.
2. Browse Flower Moxie’s individual flowers and greenery.
3. Select the additional products and quantities you want.
4. Add them to your cart alongside your DIY Collection.
5. Review your cart and check out.

You can add as many additional flowers or greenery products as you need to customize your order. Easy peasy!

If a Flower Moxie collection includes more flowers than you need for your exact arrangement count, the extra blooms can be used throughout your wedding rather than going to waste. You can use extra flowers for:

• Additional bud vases or centerpieces
• Cake flowers
• Welcome signs
• Memory tables
• Aisle markers
• Hair flowers
• Bar or buffet décor
• Photographer detail photos
• Petals
• Chair or table details
• Keepsake flowers
• Table-setting sprigs
• Greenery chair ties
• Photo-op locations

Fresh flowers are naturally variable, so having a little extra also gives you flexibility while designing. When in doubt, find another spot that needs a little flower magic!

Flower Moxie currently ships fresh wedding flowers within the United States, with some geographic exclusions. We do not currently ship to Alaska or Hawaii. Customers near the Canadian border may be able to use a U.S. UPS hold-for-pickup location and cross the border to collect their flowers. Because fresh flowers are time-sensitive, always enter your complete delivery location and wedding date when planning your order so we can determine the appropriate shipping schedule.

If you will not be home for your Flower Moxie flower delivery, the safest option is to arrange for your shipment to be held for pickup at a nearby UPS location, when available. Fresh wedding flowers are time-sensitive, so plan your pickup and transportation in advance. If you miss a delivery, contact the carrier directly to ask whether the flowers can be redelivered or picked up that day. Flower Moxie cannot control a carrier’s delivery attempt or hold decisions.

Yes! Flower Moxie offers free shipping on eligible flower orders, with no shipping charge added at checkout. Please note that shipping availability varies by destination. Flower Moxie does not currently ship fresh flowers to Alaska or Hawaii. Your checkout will show the shipping options available for your order and delivery location.

If your fresh flower shipment is delayed, don’t panic. Check your carrier tracking for the latest delivery estimate and prepare to hydrate your flowers as soon as they arrive. If your flowers are delayed with UPS Overnight Priority, they should arrive the following day.

When your box arrives:

Unbox everything, but leave the flowers in their protective wrapping and cardboard initially.

Give all blooms and greenery a fresh, deep cut of 3–5 inches.

Place the flowers in clean, cool water and let them rehydrate for one hour.

After one hour, remove the wrapping and inspect your flowers.

If you see anything concerning, take pictures and contact Flower Moxie as soon as possible within the required claim window.

For roses that need help opening, use cool air from a blow dryer with the heat turned OFF.

You are 100% allowed to cuss UPS out, but there is no need to freak! We recommend building a few days of preparation time into your wedding-flower schedule whenever possible because carrier delays are outside of Flower Moxie’s control.

Yes, but major holidays can affect fresh flower shipping because farms, wholesalers, carriers, and businesses may operate on modified schedules. If your wedding is near Thanksgiving, Christmas, New Year’s, Memorial Day, Labor Day, or another major holiday, contact Flower Moxie before ordering so the team can help determine the safest delivery date. Holiday weeks can have fewer shipping and recovery options, so extra planning is especially important for fresh wedding flowers.

If you missed your Flower Moxie flower delivery, contact the shipping carrier as soon as possible to find out whether the package can be redelivered or needs to be picked up at the local station. Because fresh flowers are perishable, same-day action matters. If possible, arrange for future flower shipments to be held at a nearby carrier location for pickup when you know you will not be home. Flower Moxie cannot control the carrier’s delivery attempt or redelivery decision.

Flower Moxie ships fresh flowers using expedited overnight services, but the exact delivery time depends on your location and the carrier’s route. Many deliveries arrive by midday in major cities, while more remote areas may receive deliveries later in the day. Always use your carrier tracking information for the most current delivery estimate. If your flowers are arriving today and you have not received tracking information, contact hello@flowermoxie.com as soon as possible.

Flower Moxie’s cancellation and postponement rules depend on how close you are to your scheduled delivery date because fresh flowers are purchased and secured specifically for your order. Before requesting a cancellation or postponement, review the current cancellation policy and contact hello@flowermoxie.com with your order number, name, and requested change. If you need to make a change, contact us as early as possible. Partial order changes may have different deadlines from full cancellations.

In many cases, Flower Moxie can help change your delivery date or shipping address if you contact us early enough. Email orders@flowermoxie.com with:

• Your order number
• Your name
• Your requested delivery date and/or new shipping address

We recommend receiving fresh wedding flowers about three days before your event so you have time to hydrate, prep, arrange, and handle unexpected shipping issues.

Yes, Monday delivery can be an option for a Thursday wedding, depending on the flowers, availability, and whether a holiday affects the shipping schedule. Receiving flowers earlier gives you more time to hydrate and prepare your wedding flowers. If you want Monday delivery, email hello@flowermoxie.com with your wedding date and delivery location so the team can confirm the best schedule for your order.

See also: Can I change my delivery date? Or shipping address? · Can you ship around holidays like Christmas, Thanksgiving, etc? · When should I receive my flowers? · Need a Rush Order?

Flower Moxie currently ships fresh flowers within the United States rather than directly to Canada. If you live near the Canadian border, one possible workaround is to use a U.S. UPS hold-for-pickup location and cross the border to collect your flowers. Availability depends on the specific location and shipment. Contact Flower Moxie before ordering if you are considering a border pickup.

No. Flower Moxie does not currently ship fresh flowers to Hawaii. Hawaii has strict agricultural-import requirements, and fresh flowers or greenery can be subject to inspection, rejection, or destruction. For a Hawaii wedding, we recommend sourcing fresh flowers locally.

For Flower Moxie supplies, order as early as possible so you have time to receive and organize everything before your flower-arranging week. The current guidance recommends ordering supplies at least 14 days before you need them. If your event is sooner than that, expedited shipping may be available. For fresh flowers, use the separate flower-order timeline because fresh blooms have different shipping requirements.

Need wedding flowers fast? Start with Flower Moxie’s Quick Ship options for flowers and greenery that may be available for faster delivery. Quick Ship availability changes based on flower inventory and season, so not every flower is available for a rush order. If your wedding is coming up soon, shop the Quick Ship collection first and contact hello@flowermoxie.com if you need help determining what can arrive in time.

See also: Where's my Tracking Number? · How soon do I need to order supplies to arrive in time for my wedding? · Some of my flowers look sad and dehydrated, what should I do?

Flower Moxie sends your flower tracking information by email when it becomes available. For scheduled fresh flower deliveries, tracking is typically sent shortly before delivery. If your flowers are supposed to arrive today and you still do not have tracking information, email hello@flowermoxie.com with your order number and delivery date so the team can check on your shipment.

Proper flower care starts as soon as your Flower Moxie box arrives.

1. Remove the flowers from the shipping box, but keep protective wrapping on initially.
2. Cut several inches from the stems with a clean, sharp tool.
3. Place the flowers immediately into clean, cool water.
4. Let them hydrate before removing protective wrapping so the blooms have time to recover and open.
5. Keep flowers in an appropriate container with enough water and room for air circulation.
6. Check water levels throughout the prep period and keep containers clean. Fresh wedding flowers need hydration, clean containers, and the right temperature to look their best on the wedding day.

Want to see what prep work looks like? View photos of prep work.

After you arrange your wedding flowers, keep them hydrated and as cool as possible until the event.

• Bouquets: Place each bouquet in its own container with clean water.
• Boutonnieres, corsages, and flower crowns: Store them in a lidded container with a damp paper towel and follow Flower Moxie’s refrigeration guidance.
• Centerpieces: Keep vases filled with clean water.
• Greenery: Keep cut greenery hydrated or misted according to the specific recipe.
• Floral foam designs: Keep the foam thoroughly hydrated.

SUPER IMPORTANT: Flowers don't enjoy floral foam for extended periods. Keep plenty of water in the vase or drench foam daily.

Follow the care instructions for the specific flowers in your order.

Usually, no. Many fresh wedding flowers can be stored successfully in a cool room around 65–70°F. Refrigeration may be helpful for certain delicate flowers, flowers that are opening too quickly, or wearable flowers such as boutonnieres and corsages. If you refrigerate flowers, use the warmest appropriate setting and keep flowers away from fruits and vegetables. The goal is not to keep wedding flowers alive for weeks—it is to have them look their best on your wedding day.

If your Flower Moxie flowers look wilted or dehydrated when they arrive, don’t panic! Fresh flowers can look travel-weary after shipping and may simply need time to hydrate. Give the stems a fresh, deep cut and place the flowers in clean water in a cool area before deciding there is a serious issue.

If flowers still look seriously damaged after proper hydration, complete the Flower SOS form and email photos to orders@flowermoxie.com within 24 hours of delivery. Flower Moxie will review the issue and may replace or refund affected blooms.

For your claim, send 2–3 close-up photos of the damaged blooms and 2–3 photos of the entire bunch. Keep the flowers until Flower Moxie has reviewed the issue, and do not purchase replacement flowers elsewhere before receiving a response, as those costs are your responsibility.

Keep in mind:

• Claims and photos must be received within 24 hours.
• Do not throw away blooms before Flower Moxie has reviewed them.
• Natural variation in flower color and size is not eligible for refund or replacement.
• Minor spots, streaks, or curving stems are normal for fresh flowers.
• Flower Moxie is not responsible for flowers if you miss the delivery or for delays caused by the shipping carrier.

Yes. Receiving your Flower Moxie flowers about three days before your wedding is intentional. Our flowers are shipped unwoke, meaning they are harvested, packed, and shipped while they are still a bit green so they have time to hydrate, open, and reach their peak at home.

The goal isn’t for every flower to look fully open when the box arrives—it’s for your flowers to look their very best on your wedding day. Your three-day prep window gives you time to:

• Hydrate your flowers after shipping.
• Remove protective packaging.
• Let blooms open naturally.
• Build your bouquets and arrangements.
• Give your flowers time to fluff up and reach their peak.

Farm flowers are packed uncut and intentionally shipped before they reach their full wedding-day appearance. We’re not trying to make your flowers last for two weeks; we’re trying to time them so they look freaking gorgeous when it matters most.

Fresh flowers do not have a guaranteed exact color match. Natural flower color can vary based on variety, growing conditions, season, crop, and stage of opening. Even flowers in the same crop can have natural shade variation, so two roses can grow in the same plot of soil and look like completely different shades of pink.

Flower Moxie photographs flowers in-house without filters, but your computer monitor or phone screen can display colors differently from the actual blooms. Filler flowers are often more consistent in color than accent flowers, and our product-page Pros/Cons sections note flowers that have wider color variation.

If exact color consistency is critical to your wedding design, choose flowers with more consistent color and build some flexibility into your floral palette. And if exact matching is truly your love language... we suggest having a can of Design Master Floral Spray Paint or 3 on hand.

Flower food is not required, but it can help extend the vase life of fresh flowers by supporting clean, healthy hydration. The most important flower-care steps are clean buckets and vases, fresh water, proper stem cuts, appropriate storage temperature, and good hydration.

Flower food can be especially useful for hot-weather events or arrangements involving floral foam. Flower food is included in the Flower Moxie Supply Kit and can also be purchased separately. Follow the directions on the flower-food product you use.

Do not use Miracle-Gro or homemade bleach, sugar, or vinegar mixtures. Clean buckets, fresh water, good flower prep, and a cool storage room are the real MVPs.

Fresh flower substitutions can happen when a specific flower is unavailable because of seasonality, crop conditions, weather, demand, or other supply issues. If a substitution is necessary, Flower Moxie chooses a replacement that fits your overall color palette and style, flower shape, texture, and general price range.

Fresh flowers are agricultural products, so availability can change even after an order is placed. Flower Moxie will make substitutions when necessary to fulfill an order while keeping the overall design cohesive.

Yes! Flower Moxie sells real, fresh, florist-grade flowers and greenery for DIY weddings and events. Our flowers are sourced through professional flower farms and suppliers and are shipped fresh so you can hydrate, prep, and arrange them yourself. Because fresh flowers are natural products, color, size, shape, and opening stage can vary from one stem or bunch to another.

Most Flower Moxie flowers can be hydrated with regular tap water. If you have a water softener or your tap water is not suitable for drinking, use an appropriate alternative such as distilled or spring water. Regardless of the water source, clean containers and fresh water are essential for good flower hydration.

Transport your wedding flowers in a way that keeps the boxes, buckets, and finished arrangements stable and prevents them from tipping. Never leave fresh flowers sitting in a hot vehicle longer than necessary.

For a UPS Hold for Pick Up location:

• Bring enough vehicle space for the flower boxes.
• Take your flowers home as soon as possible.
• Have clean hydration buckets ready before you leave. Your flowers will likely still be boxed as they would be for shipping.

For transporting finished arrangements to your venue, use sturdy boxes, laundry baskets, towels, or blankets to keep vases upright and prevent them from sliding around.

If your flowers are opening too quickly, don’t panic! You can slow them down and help them reach their peak right around your wedding day.

To slow early-opening blooms:

• Keep bucket water cool, not warm/hot.
• Keep flowers in a darker space.
• Lower the AC to the lower 70s/upper 60s if possible.
• If you have space, put early-openers in the refrigerator on its WARMEST setting.

These blooms don't need to last two weeks; the goal is to have them look their largest and loveliest for the wedding day.

If concerned, fill out the Flower SOS form.

The supplies you need depend on the types and number of wedding arrangements you are making. Common DIY flower supplies include:

• Flower buckets or hydration containers
• Vases
• Floral snips or shears
• Floral tape
• Floral wire
• Ribbon
• Water and flower food, when appropriate
• Floral foam or other mechanics for designs that require it

Flower Moxie provides supply lists and tutorials for DIY Collections, with a separate supplies PDF for each package size. You can also shop our DIY Supply Store for the supplies you need.

Flower Moxie’s DIY Flower Supply Store offers express delivery in approximately 2-3 business days and standard delivery in approximately 4-14 business days. Expedited shipping options are available when offered, and actual delivery time depends on the shipping method and destination.

If you need supplies for an upcoming wedding, order early enough to allow time for delivery and any unexpected delays.

If a supply item becomes backordered after you place your order, Flower Moxie will contact you about the available options. Depending on the situation, you may be offered:

• A comparable alternative or substitution
• A refund for the unavailable item

The choice is 100% yours—you can choose the option that works best for you.

Flower Moxie sells plastic vases because they are lightweight, practical, affordable, and easier to ship than glass or metal. Plastic vases also:

• Reduce the risk of breakage during shipping.
• Cost less to transport because they are lightweight.
• Can be painted or customized for your wedding.
• Are easier to handle during a large DIY flower project.

For DIY weddings, the goal is to give you functional floral containers without adding unnecessary cost, shipping weight, or the risk of broken glass. Plastic keeps things practical while giving you plenty of options for customization.

Yes! Flower Moxie guarantees 95% swoon-worthy blooms. A small amount of loss is considered normal and unavoidable with fresh flowers and shipping.

If you receive flowers with a significant quality problem, contact Flower Moxie within 24 hours and provide photos so the team can review the issue. For a flower-quality claim:

1. Take 2–3 photos of the affected flowers and 2–3 photos of the full bunch.
2. Keep the flowers and packaging.
3. Submit the Flower SOS form within the required 24-hour claim window.
4. Follow the Flower Moxie team’s instructions before discarding or replacing the flowers.

For significant flower issues, Flower Moxie may reship replacement flowers at no additional cost or refund the affected flowers.

Natural variation in fresh flowers—including differences in color, size, shape, opening stage, minor streaks, and small spots—is expected and is not necessarily considered a product defect. Missing flowers should first be checked against all of the packing materials before contacting Flower Moxie.

Flower substitutions are a last resort and are selected based on factors such as color palette, size, and price. Flower Moxie is not responsible for damage caused by inclement weather or freezing temperatures resulting from extended customer absence, shipping-company delays, or acts of God.

If your Flower Moxie flowers arrive damaged or some blooms die, contact us within 24 hours and submit the Flower SOS form with clear photos. Depending on the situation, Flower Moxie may provide a replacement or issue a full or partial refund for affected flowers.

For the fastest review:

• Submit your Flower SOS form within 24 hours of delivery.
• Send 2–3 photos of the affected flowers and 2–3 photos of the full bunch.
• Keep the flowers and packaging until Flower Moxie has reviewed your claim.
• Do not discard the flowers unless Flower Moxie authorizes you to do so.
• Follow the recommended flower-care, hydration, and preparation instructions before determining that a flower is defective.

Please keep in mind:

• Photos are required for flower-quality claims.
• Claims submitted more than 24 hours after delivery are not eligible for a refund or replacement.
• Slight color variation is normal with fresh flowers and is not eligible for a refund or replacement.
• Exact bloom size cannot be guaranteed.
• Natural variation in color, size, shape, and appearance is expected with fresh flowers.
• Flowers that are damaged because they were improperly hydrated or prepared may not qualify for a refund or replacement.

Fresh flowers are living, perishable products, so proper hydration and care are a big part of getting them to their wedding-day best. If something genuinely looks wrong, though, send us the Flower SOS and we’ll take a look!

If you are missing flowers from your Flower Moxie order, first unpack and check all of the shipping materials carefully. Small or delicate bunches can hide in the packaging or be accidentally discarded.

If an item is still missing:

1. Check all packing materials thoroughly.
2. Take photos of everything you received.
3. Complete the Flower SOS form within 24 hours of delivery.
4. Email orders@flowermoxie.com with your order number and photos.
5. Keep the flowers and packaging until Flower Moxie has reviewed the claim.
6. Do not purchase replacement flowers elsewhere before your claim is reviewed, as that cost is your responsibility.

Claims and photos must be received within 24 hours of delivery. Once Flower Moxie reviews the claim, the team may replace the missing item at no charge or issue a refund.

Those tiny bunches can be sneaky, so give that box one last thorough unpack before hitting the SOS button!

Flower Moxie reserves the right to refuse service or decline an order or request at its discretion. Our team is committed to providing a respectful customer experience and will not tolerate hate speech, abusive behavior, threats, or excessive disrespect toward our employees.

If you have a question or concern about an order or Flower Moxie policy, please contact us respectfully at hello@flowermoxie.com so our team can help.

You accept Flower Moxie's Terms and Conditions at checkout. They cover ordering, payment, shipping, cancellations, fresh flower availability, customer responsibilities and our refund and replacement policies. You can read all the details here.

Questions? Holler at hello@flowermoxie.com