We're happy to take a look at your blooms!
- Check out the video at right →
- The photo examples below
- Then scroll to fill out the flower support form
Remember:
- Good lighting ✔︎
- Photos of entire bunch ✔︎
- Submit w/in 24 hours ✔︎
Does a Flower Look Sad?
Claims Guidelines + Photo Examples
DENIED: Photo does not include entire bunch.
DENIED: Product must be processed and worked prior to claims submission.
DENIED: Photo does not include entire bunch. Product must be culled (bad/droopy bits removed) prior to submission.
APPROVED: Photo includes entire bunch. (Approved photo example. This lisianthus is healthy.)
Requirements for
Claims Approval
- Good lighting
- Photos of the ENTIRE bunch
- Product has been worked/processed/culled
- Guard petals removed from roses
- Ranunculus wired to correct droopiness
Reasons for
Claims Denial
- Poor lighting
- Providing photos of only a few stems/blooms
- Providing only close up photos
- Product not processed
- Improper handling/processing
- Product not culled (guard petals removed from roses, bad spots removed, droopy/damaged greenery removed, droopy ranunculus wired, etc.)
- Providing inaccurate event date
- Not filing a claim within 24 hours
- Not responding immediately to requests regarding your initial claim
- No actual issue with the flowers
Please give our form a few secons to load...
Issues with the Form?
Issues? Send the following information to orders@flowermoxie.com
- Your name
- Order number
- Phone number
- What issue are you experiencing?
- Please send up to 4 issues of the ENTIRE BUNCH in question
Important notes:
- Claims with photos of only a few stems, instead of the entire bunch, will be denied.
- DO NOT throw away anything until we have the photos we need.
