Store info

Mon-Fri, 9am-5pm

Mon-Fri, 9am-5pm


I know you're excited AND YOU SHOULD BE! But slow your roll and let's make sure you know all the things! We will try to make it short and sweet because ain't nobody got time for a bunch of confusing mumbo-jumbo.

1. Follow Directions: I understand that I am accepting the role of florist for my event. It is my responsibility to read the instructions provided, and follow directions.

2. DELIVERY/SHIPMENTS: I am responsible for accepting my delivery. Fedex/UPS may or may not leave it at the door, it's up to the discretion of the driver. Flower Moxie is not responsible for stolen boxes, or damaged product due to being left on the porch during inclement weather. Flower Moxie cannot control Fedex or shipping delays due to weather, mechanical issues, or acts of God.

3. 5% Loss Rule: I understand not every bud will be perfect, and a loss of 5% or less is normal.

4. Substitutions: I understand Flower Moxie reserves the right to make changes and substitutions. All substitutions and changes are only done as a last resort, and only when the reasons for doing so are reasonable and genuine. For example, if a certain bloom is unavailable or the flowers are below par and not in a condition to grace a wedding function, they are changed from Flower Moxie’s side. Any substitutes will be on par with your original order. Meaning we will not sub out carnations for garden roses. The cost will be proportionate.

5. Claims: I understand I am to contact Flower Moxie IMMEDIATELY or within 24 hours of deliver or pickup if there are any issues with my order like damaged flowers, major color discrepancies, or missing bunches.

6. Cancellations: All cancellations must be emailed within 30 days of delivery. You will be refunded the amount you paid minus a 15% processing fee due to credit card fees of purchase and returns.

7. Refusal of Service: The Services are offered subject to our acceptance of your order or requests. We reserve the right to refuse service to any order, person or entity, without the obligation to assign reason for doing so.