1. Commitment To Follow All Directions:
I understand that I am accepting the role of florist for my event. It is my responsibility to read the instructions provided, and follow directions.
It is the customer's responsibility to properly care for flowers. Flower Moxie is not liable for products mishandled by clients. We go to great lengths on each product page to explain in detail how to care for each flower. We provide in-depth instructions on our Flower Care 101 page that contains a prep video and PDF flower care instructions.
2. Delivery and Shipments:
I am responsible for accepting my delivery. FedEx/UPS/GSO may or may not leave it at the door, it's up to the discretion of the driver. Flower Moxie is not responsible for stolen boxes or damaged product due to being left on the porch during inclement weather. Flower Moxie is not responsible for FedEx or shipping delays, as we cannot control the weather or mechanical delays that impact shipping carriers.
Customers who are not present at time of delivery requiring FedEx to hold onto the package forfeit any rights to refunds, no exceptions. If you miss your delivery it is your responsibility to coordinate a redelivery or pickup. Flower Moxie is unable to help with redelivery per FedEx rules.
3. 5% Loss Rule - Not Every Flower Will Be Perfect:
I understand not every bud will be perfect and a loss of 5-10% or less is normal.
Flower Moxie guarantees the general quality and freshness of the flower shipment as a whole. All flowers require hydration after shipping, and we request that all customers immediately and carefully prep the flowers, and let them hydrate for 1 hour before removing wrapping.
Flowers are a natural product and therefore demonstrate some uniqueness, including spots and variations in color. For this reasons, our guarantee does not include the natural variations and imperfections that occur. Flower Moxie does not guarantee that every stem will be the same and free of imperfections. There may be a few stems that you do not include in your arrangements. This is part of the preparation and design process. As you prep your flowers, and trim away the leaves, stems and extra greenery, you will break or lose few stems as part of this process. This is what florist do.
4. Flower Substitution Policy:
I understand Flower Moxie reserves the right to make changes and substitutions. All substitutions and changes are only done as a last resort, and only when the reasons for doing so are reasonable and genuine. For example, if a certain bloom is unavailable or the flowers are below par and not in a condition to grace a wedding function, they are changed from Flower Moxie’s side. Any substitutes will be on par with your original order. Meaning we will not sub out carnations for garden roses. The cost will be proportionate.
5. Claims/Refund/Replacement Flowers:
I understand I am to contact Flower Moxie IMMEDIATELY or within 24 hours of delivery or pickup if there are any issues with my order like damaged flowers, major color discrepancies, or missing bunches. We cannot issue refunds for slight color variations. I understand that no flowers can be thrown away until Flower Moxie authorizes it.
Flower Moxie will not reimburse you for flowers purchased on your own. We will only refund or replace our own flowers, and only when a claim is made within the first 24 hours of delivery, and must be accompanied with pictures. Any claims can be sent to ORDERS@FLOWERMOXIE.COM or submitted here on our Flower Issue Form.
Claims submitted after the event, not within 24 hours of delivery, or without sending photos will be refused. No exceptions.
Flower Moxie, LLC allows for cancellations 15 days prior to scheduled delivery date. No refunds will be provided for cancellations inside 15 days of the scheduled delivery date as the flowers have already been purchased and secured. No Exceptions.
Excessive order changes may incur an additional fee and is at our sole discretion.
7. Order Changes:
Any order change must be made no less than 15 days before your delivery date. Excessive orders changes will require a full order cancellation and new order placed to ensure details do not slip between the cracks.
While we strive to be customer-first, we are not always able to accommodate change requests.
8. Refusal of Service:
The Services are offered subject to our acceptance of your order or requests. We reserve the right to refuse service to any order, person or entity, without the obligation to assign reason for doing so.
Customers who are rude, excessively demanding, or use hate speech will have their order canceled and money refunded at any time.
All content included on Flower Moxie, Site, including but not limited to the design of the site, the site as a whole, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software and other material (collectively referred to as our “Content”), is the property of Flower Moxie and is protected by copyright, trademark or other proprietary rights. The collection, arrangement and assembly of all Content on the Site is the exclusive property of Flower Moxie and protected by U.S. and international copyright laws.
Copyright 2014, Flower Moxie ALL RIGHTS RESERVED.