Q & A
Q: What if I need to cancel or postpone my order?
A: We are happy to accommodate what works best for you, as we are here to make your life easier! We can do a complete refund and cancellation up to 16 days BEFORE the SHIP DATE, OR we can hold your order for a future date. Any current order questions should be directed to firstname.lastname@example.org
Q: What if I need to cancel my order 15 days or less before my ship date?
A: Unfortunately, we are not able to cancel any orders 15 days or less before your ship date as the flowers have already been reserved and purchased.
If this unfortunate situation happens, we urge you to treat it as a trial run and you can always sell your arrangements on social media to recoup costs and spread cheer during this horror of a time. Also, we are happy to issue a discount for a future date.
Q: What flowers can you get? And why are flower selections limited?
A: Due to COVID-19, farms have lost millions of dollars worth of crops, and due to the uncertainty, farms are unsure when and what flowers/greenery to replant. Wholesalers are working overtime to source blooms across the globe. Therefore, the next few months may have limited availability and an increase of flower substitutions.
The great news is STUNNING FLOWERS are available....but all of us in the floral world will need to be f-l-e-x-i-b-l-e. We select flower substitutions prioritizing color palette, similar price-point, and size of flower.
Q: Does shipping suck during the pandemic?
A: We're going to shoot straight, shipping hasn't been awesome. We have a seen a few more delays with FedEx due to the massive increase of online orders. For this reason, we recommend picking up your flowers directly from the wholesaler if possible. We ship your flowers from the wholesaler nearest to you in order to mitigate the chance of shipping delays.
The good news is that even with the increase of delays and the hot-as-balls weather, the delayed flowers have still held up really well and the brides were able to use over 90% of them!